Assignment Terms
These are additional terms for Paid Assignments (“Assignments”, or “PAs”) fulfilled by a BrightBee Worker (a “BW”) and/or Placements requested under a duly-executed Services Agreement between BrightBee and a Customer, (the “Parties”). These terms are meant to supplement and not replace or supersede the terms in the Services Agreement between the Parties.
1) Hourly Rate Coverage Assignments
a. Breaks for BrightBee Workers. Customer shall be responsible for coordinating any unpaid breaks while a BW is fulfilling a Paid Assignment directly with the BW. Customer acknowledges that BrightBee cannot be responsible for ensuring that any unpaid break times occur. Customer further acknowledges that the posted start and end time of Paid Assignments should include any unpaid break times Customer intends to provide to the BW. Customer agrees to indemnify BrightBee and to hold BrightBee harmless for any claims that arise related to unpaid and/or legally-required breaks for BWs.
b. Multi-Day Assignments. Customer may request that the same BW fulfill multiple assignments over a set period of time. If BrightBee is able to match the same BW to those assignments, Customer agrees to pay the additional Multi-Day Fee delineated in the Services Agreement.
b. Specific Bee Assignments and Special Requests. Customer may request that a specific BrightBee worker be matched to an assignment, or that the BrightBee worker meet requirements other than those outlined in the Position Description for the role in question. If BrightBee is able to meet those requirements, Customer agrees to pay the additional Fee specified in the Services Agreement.
c. Extension of an Active Paid Assignment. While a Paid Assignment is being fulfilled by a BW, the Customer may elect to extend the duration of the PA beyond the hours originally posted on the BrightBee Application by informing both BrightBee and the BW in question. If the BW agrees to the extension, the Customer agrees to pay for the additional hours requested as well as any additional fees triggered by the extension.
d. Offset for Late Start or Extended Break. In the event that a BW arrives for a PA more than thirty (30) minutes after the start time originally posted on the BrightBee Solution or that, by mutual agreement between the BW and the Customer, a BW takes unpaid breaks longer than those originally posted in the Assignment then the Customer shall be entitled to an adjustment to the start and/or end time of the assignment.
e. Cancellations. A PA that has been matched to a BrightBee Worker and canceled by the Customer fewer than 24 hours prior to the start of the Paid Assignment will be invoiced based on the Fee Schedule set forth in Services Agreement. If a PA is canceled fewer than ninety (90) minutes after being matched to a BW, and at least 2 hours prior to start time, there shall be no charge to the Customer.
f. Changes in Duties of Paid Assignments. If the Customer requests a change in the job title, site, or specifically identified duties for a PA fewer than twenty-four (24) hours prior to the start of the PA and the matched BW declines to accept the changes, the PA will be invoiced based on the Fee Schedule set forth in the agreement.
g. Site Closure. In the event that a Customer Site is closed due to inclement weather or other extenuating circumstances, the parties agree that any PAs previously requested by the customer will be automatically canceled and that there will be no charge to the Customer regardless of when the cancellation took place.
i. Professional Learning and Orientation. The Customer may request that BWs attend Professional Learning or Orientation sessions hosted by the Customer, or by an agent of the Customer. This is optional and, if elected by the Customer, BWs will be paid the same rates as a Paid Assignment. The Customer acknowledges that it shall be at the discretion of individual BWs as to whether they elect to participate in any Professional Learning or Orientation sessions provided by the Customer, and that BWs may be unable to accept certain types of PAs if they have not attended certain Professional Learning or Orientation sessions.
j. Verification of hours. The Parties agree that it shall be the responsibility of BrightBee to track the hours of BWs performing PAs and to confirm that the specifications of the PA have been duly met, subject to a verification of said hours provided by an on-site representative of the Customer. The Parties acknowledge that BrightBee cannot independently verify that a BW was on-site at a Customer Site without verification from the Customer.
2) Hosted Workforce Assignments
In addition to the terms above, the Parties agree to the following additional terms for Hosted Workforce Assignments (“HWFAs”).
a. Definition. A HWFA is when the Customer requests a consistent BW for a recurring PA consisting of at least 40 individual working days, and also the Customer agrees to provide payment for at least 40 working days of the assignment prior to the date of the first individual PA. Exceptions may be made for programs of a shorter duration.
b. No Multi-Day or Specific Request Fee. HWFAs are not subject to the Multi-Day Assignment Fees described in section 1(b) above and will receive a discount dependent on the amount of the pre-payment.
c. Special Request Fees. Depending on the nature of the request, Customer may be assessed Special Request fees for HWFAs as described in section 1(b) above. BrightBee will advise the Customer whether such fees will be assessed prior to accepting the HWFA request.
d. Cancellation. Customer may not cancel a HWFA as it can a regular PA as defined in section 1(e) above. Instead, Customer may only cancel a HWFA with 40 working days notice. In the event that Customer wishes to end a HWFA before the previously agreed number of PAs has been completed, Customer will only be entitled for a refund beyond the 40 working day notice period.
e. Replacement of BW. Customer may request replacement of the BW assigned to a HWFA at no cost within the first 30 working days of the HWFA. If the Customer requests additional replacements, Customer agrees to pay a fee of $500 per additional replacement requested.
f. Changes to HWFA Parameters. Customer may request changes to the work schedule or work location for a HWFA after placing the initial request, and agrees to pay a fee of $500 per change request per HWFA. Customer acknowledges that the BW may not accept the change in schedule and/or location, in which event BrightBee will provide a replacement BW.
3) Placements
The Parties agree to the following additional terms for Placements (“PTs”).
a. Definition. A Placement (“PT”) is when a Customer requests that BrightBee provide a Placement or set of Placements that may or may not be filled by an existing BW. A Placement Worker (“PW”) is an individual who is hired by a Customer to fulfill a PT.
b. Payment terms. Customer agrees to pay a Sourcing Fee upon making the request for the PT(s). A request is considered submitted upon signing of the Placement Order Form. Customer agrees to pay the Placement Fee on the candidate’s first day of work as an employee for the PW in question.
c. Cancellation. Customer may cancel an PT request or requests at no cost for 5 days after submitting the Placement Order form, and BrightBee will refund any fees paid. After 5 days, Customer will not be entitled to any refunds unless BrightBee is unable to fill the PT within 60 days, at which point the Customer may cancel the request and BrightBee will refund any fees paid.
d. Replacement after Voluntary Departure. Customer may request replacement of the PW provided as an PT at no cost if the PW in question voluntarily resigns or otherwise voluntarily ends their relationship with Customer within ninety calendar days of their first day on site in the role.
e. Replacement at the Customer’s Request. Customer may request replacement of the PW provided as a PT at no cost within thirty calendar days of the PW’s first day on site in the role. Customer may make two such requests for each PW requested as a PT.
f. Payment for PAs as a BW. The Parties acknowledge and agree that a PW may take PAs as a BW prior to their first working day as a PW. In that event, Customer agrees to pay the standard PA rates and fees laid out in the Services Agreement and subject to the terms therein, and above.
Effective May 1, 2026